Customer Support, Payment & Refund Policy

Zodo Live is committed to providing reliable customer support for all users.

• Email: support@zodolive.com
• Support Hours: 24/7 (response within 24–48 business hours)

Support requests must include the registered email address and relevant transaction details for verification purposes.

• Zodo Live provides live-streaming and digital interaction services.
• Users may purchase digital goods or virtual items (e.g., diamonds, coins, or service access) to enhance their live-streaming experience.
• All payments are processed securely through approved payment service providers.

Due to the digital and real-time nature of our services:

• All purchases made on Zodo Live are final and non-refundable.
• Virtual items (diamonds, coins, gifts)
• Premium access
• Live interaction features
• Once digital items or services are delivered or made available, refunds, cancellations, or chargebacks are not permitted.

By completing a purchase, users explicitly agree to this no-refund policy.

Zodo Live maintains a zero-tolerance policy toward fraud and abuse. A transaction may be considered fraudulent if it involves:

• Unauthorized payment methods
• Chargeback abuse
• Exploitation of system loopholes
• Suspicious or abnormal transaction patterns

Actions we may take against fraudulent activity:

• Immediate deduction of diamonds or virtual balance
• Temporary or permanent account suspension or termination
• Blocking of associated devices or payment methods
• Reporting the activity to payment providers if required

These actions may be taken without prior notice to protect platform integrity.

Users are strongly encouraged to contact Zodo Live Support before initiating any chargeback or payment dispute.

• The associated account may be restricted or suspended
• Any granted digital items may be revoked
• Repeated disputes may result in permanent account blocking

We reserve the right to submit transaction evidence, usage logs, and delivery confirmation to payment providers during dispute investigations.

Zodo Live reserves the right to update or modify this policy at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.